Return Policy
Return & Refund Policy
At Mommy First, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer hassle-free returns within 30 days of purchase.
Eligibility for Returns
- Items must be unused, unopened, and in their original packaging.
- Items must be returned within 30 days of purchase.
- We do not accept returns on used, damaged, or opened products for hygiene reasons.
- Items marked as final sale cannot be returned or refunded.
How to Initiate a Return
1️⃣ Email us at customercare@neomedusa.com with your order number and reason for return.
2️⃣ Our team will review your request and provide return instructions.
3️⃣ Once your return is received and inspected, we will process your refund within 5-7 business days.
Refunds & Processing Time
- Refunds will be credited to your original payment method within 5-7 business days after the return is received.
- Shipping fees are non-refundable.
- If your item was received damaged or defective, please contact us immediately for a replacement or refund.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery.
Need Help?
📧 Email us at: customercare@neomedusa.com
📞 Call us at: (845) 300-9289
⏰ Customer Service Hours: Monday - Saturday, 9 AM - 5 PM (EST)